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Pay a council invoice

Use our step by step guide to all the options for paying an invoice that has been issued by council for building or resource consents, cemetery fees, leases and any other sundry invoices.

Before you start

Please have your invoice handy. You will need your customer number, invoice number, the amount on the bottom of your invoice, and an email address for your receipt.

The customer number should be entered in full, leaving out the hyphen or dash.
As per the example, enter 12345678 not 1234567-8.

Payment options

Pay your debtors invoice using a credit or debit card through our secure payment gateway.

Before making a payment

  • We do not collect or save credit card information.
  • Allow enough time for your payment to get to us by the due date.
  • You will be sent a payment confirmation if you provide an email address.
  • If you use a credit card issued outside New Zealand, your card issuer may charge currency conversion and other fees.
  • Contact your bank for fee information.
  • There is no need to register or create an account.

To make a payment online, please follow these steps:

Step 1. Payment options

Payments can be made using Visa or MasterCard cards through our secure payment gateway.

Make sure you have:

  • your card number, formatted with no dashes or spaces (e.g. 5123 4567 8901 2346)
  • your card expiry date (02/26)
  • your 3 digits secure pin. (123)

Step 2. Customer account and invoice number

  • For online payments, you will need the customer number, the invoice number and the amount you need to pay.
  • The customer number should be entered in full leaving out any hyphen, slash or space. eg (1234567-8 is entered as 12345678)
  • Payments for each invoice will need to be entered separately in the payment gateway to ensure payments are allocated to the correct invoice on your account.
  • The total of the entered accounts and relevant payment amounts will then be charged to your card/account.

Step 3. Pay online

Go to the payment gateway to make your payment.

Secure payment

Refund policy and payment terms and conditions

For more information on our refund policy and payment terms and conditions click on the links below.

Need help?

If you need help managing your debt, please fill in the request form to make contact with our debt management team or contact us on 0800 920 029 and ask to speak with our debt management team. They will work with you to find an arrangement to pay outstanding debt.

Last updated: 02 Apr 2024 4:26pm